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| Why this program is needed
Today's workforce must be supported by people who have the knowledge and ability to integrate the principles and practices of Total Quality into everything they do, in order to meet or exceed customer needs and expectations. Those people who are able to adapt to change, to assume new or additional responsibilities, and to implement processes and systems that will enhance productivity as well as the product or service of their organizations, will be fulfilled both personally and professionally. |
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| Our response to this need |
Connecticut Quality Council (CQC) and Rensselaer at Hartford's Lally School of Management & Technology have joined forces to offer a Quality Management Certificate Program (QMCP) that will enable you to be competitive in this environment. Listening to the voice of the customer, we have crafted and refined an intensive and comprehensive five-module, ten-day program. |
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Module 1: Principles of Quality Management and Leadership
Module 2: Statistical Quality Methods
Module 3: Continuous Improvement Techniques
Module 4: Integration of Lean Management and Quality Systems
Module 5: Improvement Team Leadership |
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| Program details |
Each 2-day module runs from 8:00 a.m. to 4:00 p.m. Instructors include Edward D. Arnheiter, Tommy Davis, and Louis DiModugno. If you have any questions or would like additional information, please call CQC at (860)548-7818. |
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| Program Outline |
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Module 1: Principles of Quality Management and Leadership
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. Instructor - Dr. Edward Arnheiter
. History and evolution of quality management
. Quality philosophies and gurus (Deming, Juran, Imai, Ohno, Taguchi)
. Defining quality (Garvin's Eight Dimensions of quality, etc)
. Organizational design including union influence and issue
. Employee empowerment - including job enrichment and job enlargement
. Strategy development and deployment including benchmarking and competitive comparisons
. Metrics and goals
. Quality management tools
. Cost of quality and economics of quality
. Logistics and supply chain management |
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Module Two: Statistical Quality Methods
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. Instructor - Mr. Louis DiModugno
. Motivation for understanding the variation of process outcomes
. Basic statistical tools (run charts, histograms, and summary measures)
. Statistical quality methods (control charts, capability indices, scatter plots, Pareto charts)
. Implementation of statistical process control (SPC)
. SPC applications in health care, service, and administration
. Potential mis-application of statistics in quality management |
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Module Three: Continuous Improvement Techniques
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. Instructor - Mr. Tommy Davis
. Six steps to process management
. Six key process manager concerns
. Applying kaizen and kaizen events
. Process flow and analysis
. Identifying opportunities for improvement
. Finding root cause
. Implementing and managing change
. Holding the gains and poka yoke |
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Module Four: Integration of Lean Management and Quality Systems
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. Instructor - Dr. Edward Arnheiter
. Reviewing effectiveness of the quality system
. Information systems, including ERP
. The quality function mission
. Quality models (Malcolm Baldrige National Quality Award, ISO 9000, other international standards
. Applications and quality management case studies
. Lean Management- Value Stream Mapping |
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Module Five: Improvement Team Leadership
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. Instructor - Mr. Tommy Davis
. Types and functions of quality teams
. Developing a quality culture
. Building linkages, trust, ownership
. Ways to communicate empowerment
. Evaluating and selecting improvements
. Managing team conflict
. Effective meeting construction and skills |
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| Registration |
Register by phone: 860-548-2488,
By e-mail: cqc-info@rh.edu, or Printable registration form
By fax: 860-548-7999 (use printable form above)
Online: Register online O
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| Payment Information |
Full payment due at time of registration. Confirmation and directions will be sent upon receipt of registration. View airport and lodging information. |
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| Cancellations |
CERTIFICATE PROGRAM CANCELLATION POLICY: A refund will be issued, upon request, for any cancellation received more than ten business days prior to the start of the program. Substitutions may be made at any time prior to the start of the program. Full payment will be expected at time of registration. |
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