WORKSHOP SYNOPSIS:
Understanding and addressing root cause is essential to the process of implementing real and lasting improvement, yet teams as well as individuals frequently go straight from problem to solution. That is not to say that it might not be necessary to deal with symptoms that are urgent problems. If your arm is bleeding, you must take care of that now. However, unless the root cause is found (what cut your arm as you walked through that doorway) and dealt with, the probability of recurrence of the symptoms is very high. This one-day workshop is intended to cover a number of different tools and strategies for digging beyond the obvious to finding the underlying root cause and solution methodologies for addressing those issues. The session will include both short lecture segments and hands-on activities to illustrate the concepts or techniques.
If you sometimes feel as if you are making lots of fixes, but your problems don't seem to be going away, this workshop may help you to understand why.
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| OBJECTIVES: |
- Definition of Root Cause
- Roadmap for Root Cause Analysis
- Developing "Why?" and "Because" Statements
- Boundaries - How Far Do You Go?
- Cause and Effect Diagrams
- Measurement/Pareto Philosophies
- The Application of an Interrelationship Digraph
- Tree Diagram for Cause Expansion
- The Plan, Do, Check, Act Cycle (PDCA)
- Typical Rocks We Might Hit as We Dig
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