Large software implementations require more than just good coding. Organizations and culture are impacted, business processes are affected, and your company's productivity could suffer if your associates are not prepared for the changes.

This course will take a holistic approach to large-scale business implementations, by reviewing and recommending strategies to help your organization transition to new systems smoothly. We will look at the following areas:

• Organization
• Process Impacts
• Communication
• Training
• Rollout and Implementation
• Troubleshooting and Problem Escalation

This class is appropriate for business project managers, IT project managers, IT management, business analysts, testers and their managers, and anyone impacted by the introduction of a new system into their organization.

Agenda:

• Introductions
• Quality Concepts in Software Implementations
• Customer expectations
• Fitness for use
• Quality from a customer and technical perspective
• Business Implementations – The Big Picture
• Project Phases and Impacts
• Quality Assurance v. Quality Control
• Requirements Gathering from a Holistic Perspectivie
• Business Processes
• Organization
• Prioritization
• Change Management
• Using the Program Approach for Large Implementations
• Software
• Communication
• Training
• Implementation
• Risk Management
• Managing the Project – What to Do When Things Go Wrong?
• Wrapping Up the Project – Lessons Learned